Obtaining all visas for your travel is your responsibility. Doko Tours is not liable for any visa-related issues or claims. Ensure your passport is valid for travel, with at least 6 months validity required by most countries for travel or transit. We do not verify passport validity or other passport details. A passport copy may be requested only to confirm the name format.
Please read these terms and conditions carefully. Do not proceed with booking unless you fully understand and agree with the terms, travel dates, names, and all other details in this document.
Us," "we," and""our " refer to Doko Tours Travel Group. For bookings made through Doko Tours AU, these terms also apply to Doko Tours Group. These terms cover bookings made via phone, email, or any other platform. The person making the booking acts on behalf of all travellers and agrees to bind them to these terms and conditions.
PASSPORTS & VISAS:
All travelers must have valid passports for international travel, with at least 6 months validity from the return date. Some countries also require machine-readable passports. We assume all travelers have valid passports. It is your responsibility to ensure passports, visas, and re-entry permits meet immigration and government requirements. Any penalties or costs due to non-compliance are your responsibility. For visa and passport information, contact the relevant authorities or an external visa provider. We can offer general guidance but are not liable for the accuracy of external information.
Special Requirements: Please call +61-884710903, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.
AIRLINE FARES & BOOKINGS:
Airfares are subject to change or withdrawal by airlines until ticketing is complete. Doko Tours is not responsible for service cancellations, airline bankruptcy, baggage loss or damage, or in-flight services.
TRAVEL DOCUMENTS:
Travel documents include airline tickets, hotel or tour vouchers, and other confirmations. These may have restrictions such as being non-refundable or subject to change/cancellation fees and cannot be transferred to others. Airline tickets must match the passport/photo ID name exactly. Incorrect names may lead to cancellations or denied travel. Please review your documents carefully and notify us immediately (same day) of any errors. Retain a printed copy for your records.
SCHEDULE CHANGES:
We recommend confirming your departure time with the airline or with us 72 and 24 hours before your flight.
PRIVACY POLICY:
We are committed to protecting your personal information and will handle it per our Privacy Policy. By sharing your details with us, you consent to their collection, use, and disclosure as outlined in the policy. For international travel bookings, your information may be shared with overseas providers (e.g., airlines, hotels) or related entities. These recipients may be located in the country of service or their base of operations. While we take care to disclose information only for travel facilitation or administrative purposes, we are not responsible for ensuring compliance with Australian privacy laws by third parties.
TRAVELING TO THE U.S.:
Australian/NZ passport holders must have a valid ESTA or visa to enter the U.S. Visit https://esta.cbp.dhs.gov for details on the compulsory visa waiver program. If ineligible for ESTA, a visa will be required.
TRAVEL INSURANCE:
We strongly recommend securing travel insurance to protect your trip, as advised by the Department of Foreign Affairs and Trade for all overseas travel. We can provide quotes, general advice, and arrange insurance on behalf of the insurer. We will only assist you to claim , you need to contact the insurance company directly for claims and further .
PRICES:
Prices are subject to availability and may change without notice. They are only guaranteed once fully paid and once you receive your final ticket or travel document. Price changes may occur due to factors beyond our control, such as currency fluctuations, fuel surcharges, taxes, or airfare increases. Please contact us for the latest prices.
CHANGE & CANCELLATION FEES:
Subject to your rights under Australian Consumer Law, the following change and cancellation fees apply to all bookings, including online and phone reservations or any other platform.
CHANGE & CANCELLATION FEES:
Domestic booking changes: $50 per passenger, plus supplier fees.
Domestic booking cancellations: Non-refundable.
International booking changes: $150 per passenger, plus supplier fees. In case of No Show at Airport (failed to inform to cancel or change the dates at least 48 hours before departure), no show fee will be added to any date change, reissue or cancellation. Some Airlines may not allow any changes or refunds to tickets where no show has occurred. Such tickets will be forfeited. Please check with your travel agent to reconfirm.
International booking cancellations: $200 per passenger, plus supplier fees. Some bookings are non-refundable. Partially used tickets are non-refundable.
Cancellations due to schedule changes: $100 per passenger. Credit card surcharges are non-refundable.
For changes or cancellations, contact us at +61-884719003 or via your booking agent. If a full refund is issued by the airline, we charge a $100 service fee per passenger. Credit card surcharges and airline commissions are non-refundable. An advance cancellation fee applies if a refund is issued to your credit card.
SUPPLIER CHANGE & CANCELLATION FEES:
Cancelled bookings may incur supplier fees, up to 100% of the booking cost, even if travel hasn't started. Supplier fees may also apply for booking changes or re-issued tickets. If we incur a supplier cancellation fee due to your change or cancellation, you agree to indemnify us for that fee. Refunds for cancelled bookings will be provided only once we receive funds from the supplier.
AGENCY:
We act as an agent, selling travel products on behalf of transport, accommodation, and service providers, such as airlines, coaches, insurance and cruise operators. Our role is to make bookings and arrange contracts between you and these providers. While we carefully select reputable providers, we do not offer travel services ourselves and are not responsible for third-party services. Bookings are subject to the terms and conditions of the service providers. Any issues with the services are your responsibility to resolve directly with the provider, unless caused by our fault. We can provide relevant terms upon request.
LIABILITY:
To the extent permitted by law, Doko Tours and its affiliates are not liable for any injury, damage, loss, delay, or inconvenience caused by third-party providers, force majeure, or events beyond our control. Our liability is limited as per international conventions (e.g., Montreal, Athens, Berne, and Paris Conventions). Where liability cannot be excluded, it is limited to the remedies required under applicable law, including the Australian Consumer Law, and does not affect your rights under the Competition and Consumer Act 2010.
We wish you a pleasant and fruitful journey - Thank you for booking with Doko Tours.
